Documentation Specialist

JOB TYPE: Full Time

DURATION: 1 year (remote)

ADDITIONAL REQUIREMENTS: US Citizen ONLY, Capable of passing required background check.

JOB DESCRIPTION

The Documentation Specialist role works closely with the project team for a complex project in the Hyperscale Data Center industry. The Documentation Specialist serves as a subject matter expert (SME), creating system documentation and training resources for technical and non-technical end users across a variety of roles. The applicant must be well organized, perform tasks with precision and attention to detail.

SKILLS AND ABILITIES

• Self-starter with ability to meet timelines with minimal supervision.
• Extraordinary written and verbal communication skills.
• Demonstrates a positive team spirit with collaboration, feedback, mentoring, and coaching.
• Attention to customer-first ideology driving customer delight.
• Able to prioritize and handle multiple tasks/projects simultaneously.
• Demonstrates “can-do” attitude, organization, and time management skills.
• Resourceful ability to solve problems quickly and efficiently.
• Delivery using iterative methodology and standard tools and processes.

REQUIRED QUALIFICATIONS

• Working knowledge and ability to create video content.
• Experience developing training material and plans for technical and non-technical staff.
• Experience authoring instructional materials, defining learning objectives, and developing knowledge assessments.
• Strong computer skills with expertise in Microsoft Word, Excel, and PowerPoint.
• US Citizenship or US Permanent Residency with the ability to obtain and maintain a US security clearance is required. For Permanent Residents, this means having resided in the US for at least 3 of the past 5 years.

PREFERRED QUALIFICATIONS

• Experience with one or more video creation and editing tools such as Open Broadcaster Software (OBS), Adobe Premier or any commonly available video recording system.
• Experience designing and developing learning strategies.

LOCATION: Virtual (No sponsorship is available currently).

EDUCATION/CERTIFICATION

• N/A